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Privacy Policy

Effective Date: July 5, 2025
Last Updated: July 5, 2025

At LensAI, we are committed to protecting your privacy and ensuring transparency about how we collect, use, and store your data.

1. Who We Are

LensAI is a compliance platform purpose-built for AI/ML healthcare product teams. We help our users align with regulatory frameworks like FDA SaMD, EU AI Act, and ISO 42001 through traceability, risk management, and secure integrations.

 

2. What Data We Collect

We only collect information essential for platform functionality, including:

• Business contact information (e.g., name, email, organization)

• Login credentials (if applicable)

• Usage data (e.g., pages visited, features used)

• API integration metadata (e.g., repo names, ticket IDs — never raw data or code)

We do not collect or store any patient data, model training data, or personally identifiable information (PII) from your product datasets.

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3. How We Use Your Data

We use your data to:

• Provide and improve LensAI services

• Customize your experience

• Respond to support requests

• Ensure security and compliance

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4. Zero Data Retention for LLM Inference

When you use our integrated LLM features:

• All data is de-identified before inference

• No user input or inference result is stored by LensAI or its LLM provider

• We honor a strict zero-retention policy for inference-related traffic

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5. Where Your Data Is Stored

All data is stored in secure, access-controlled environments within your chosen deployment:

• On-Premise: Fully isolated, no external data transmission

• VPC: Hosted in your cloud instance
  Metadata (not user content) is stored in MongoDB and Qdrant with encryption at rest.

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6. Third-Party Services

We integrate with third-party tools like GitHub, Jira, Confluence, MLflow, and DVC. These integrations operate using API tokens stored in encrypted vaults. We do not access raw content unless explicitly configured.

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7. Your Rights

You can request access, correction, or deletion of your data at any time. Email us at venkata(at)lensai.tech

 

8. Contact Us

If you have questions about this policy or your data, reach out to:

 

LensAI Privacy Team
kashyap(at)lensai.tech

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We Do Not Use Cookies

The LensAI website and product do not use cookies for tracking, analytics, or advertising purposes.

LensAI is an enterprise-grade platform deployed locally on client-managed environments (on-premise or within their VPC), or integrated into their internal tools such as Jira and Confluence. As a result, we do not place cookies or perform direct data tracking via browsers.

We do not use third-party cookie-based services (e.g., Google Analytics, Facebook Pixels, ad retargeting tools).

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Localized Use Only

Users interact with LensAI only within their own secure infrastructure or through pre-approved tools. All user analytics or telemetry, if enabled, is client-controlled and never web cookie-based.

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Acceptance of Terms

By accessing or using the LensAI platform or website, you agree to comply with these Terms of Use and all applicable laws.

 

License to Use

Subject to these terms, LensAI grants you a limited, non-transferable, non-exclusive license to access and use the platform for your internal business purposes.

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Restrictions

You may not:

• Reverse engineer or modify any part of the software

• Use the platform to transmit unlawful or harmful content

• Circumvent security features or access control mechanisms

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Intellectual Property

All content, trademarks, and software are the property of LensAI or its licensors. You may not reproduce or use any part of the platform for commercial gain without permission.

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Termination

We reserve the right to suspend or terminate access if these terms are violated.

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Limitation of Liability

LensAI shall not be liable for any indirect, incidental, or consequential damages arising from use of the platform. Our total liability will not exceed the amount paid (if any) for use of the services.

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Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

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